# Bug reports and support

Found something broken? Tell us what happened so we can help.

## Send a report

1. Click **Report a bug** in the header, or open [Support](https://minegeo.site/support).
2. Give it a clear title, such as “The map stays blank when I start a game”.
3. Describe what you clicked, what you expected, and what happened instead.
4. Add a screenshot if it helps. You can attach one PNG, JPG, or WebP picture up to **5 MB**.
5. Click **Send bug report**.

A screenshot is a picture of what is on your screen. On Windows, press **Windows + Shift + S**, select the area, and save the picture before attaching it. Hide private messages, passwords, and other personal information first.

## Example

“I opened a map, chose Normal, and clicked Start exploring. The timer started, but the picture stayed blank. I tried refreshing once. I am playing in the Windows app.”

You do not need technical words or a perfect explanation. Tell us what you saw.

## Read and send replies

Open the report from **Your bug reports** on the support page. Staff replies appear there, and you can send more information in the same conversation. You do not need another app or a separate support account.

If the report says it is still waiting to be delivered, keep an eye on that message. A saved report may not have reached support yet.

## Keep access to your report

Signing in is the easiest way to keep your reports. If you sent one as a guest, return using the same browser. Sign in there and choose **Keep this report in my account**.

Clearing your browser data before linking a guest report may lose access to it.

## Rewards

Staff may award a username glow and **Bug finder** badge for a confirmed bug. If you receive a glow, choose its color in settings. A guest must link the report to an account to receive a pending account reward.

## Finished with the report?

Once support has received it, you can choose **Close report**. Staff can close it too. It becomes **Done** and you cannot send more messages.

**Closed reports, messages, and screenshots are deleted after three days.** The page shows the deletion date. Save anything you need before then. Account rewards you have already received stay with your account.