42 lines
2.2 KiB
Markdown
42 lines
2.2 KiB
Markdown
# Bug reports and support
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Found something broken? Tell us what happened so we can help.
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## Send a report
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1. Click **Report a bug** in the header, or open [Support](https://minegeo.vercel.app/support).
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2. Give it a clear title, such as “The map stays blank when I start a game”.
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3. Describe what you clicked, what you expected, and what happened instead.
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4. Add a screenshot if it helps. You can attach one PNG, JPG, or WebP picture up to **5 MB**.
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5. Click **Send bug report**.
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A screenshot is a picture of what is on your screen. On Windows, press **Windows + Shift + S**, select the area, and save the picture before attaching it. Hide private messages, passwords, and other personal information first.
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## Example
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“I opened a map, chose Normal, and clicked Start exploring. The timer started, but the picture stayed blank. I tried refreshing once. I am playing in the Windows app.”
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You do not need technical words or a perfect explanation. Tell us what you saw.
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## Read and send replies
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Open the report from **Your bug reports** on the support page. Staff replies appear there, and you can send more information in the same conversation. You do not need another app or a separate support account.
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If the report says it is still waiting to be delivered, keep an eye on that message. A saved report may not have reached support yet.
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## Keep access to your report
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Signing in is the easiest way to keep your reports. If you sent one as a guest, return using the same browser. Sign in there and choose **Keep this report in my account**.
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Clearing your browser data before linking a guest report may lose access to it.
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## Rewards
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Staff may award a username glow and **Bug finder** badge for a confirmed bug. If you receive a glow, choose its color in settings. A guest must link the report to an account to receive a pending account reward.
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## Finished with the report?
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Once support has received it, you can choose **Close report**. Staff can close it too. It becomes **Done** and you cannot send more messages.
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**Closed reports, messages, and screenshots are deleted after three days.** The page shows the deletion date. Save anything you need before then. Account rewards you have already received stay with your account.
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